Standards, Standard Operating Procedures, ITIL rules…

You may think to yourself that these functions, are either an evil imposed on some organizations by management which has nothing else to do, or that they are a necessary drudgery, to ensure compliance, a pre-defined cookie cutter approach to creating systems, documentation, and of course vocalization of change management to affected parties.

So, which side are you on?  We’ll discuss this further in coming posts.